Privacy Policy

When using PAC Global services, we may collect the following types of information:

1.1 Information You Provide

• Name, email address, and password provided during account registration
• Product information, shipping address, and contact details provided when submitting purchasing agent tasks
• Payment credentials provided during the payment process (we do not store complete payment card information)
• Information provided when communicating with customer service

1.2 Automatically Collected Information

• Device information: IP address, browser type, operating system
• Usage data: pages visited, time spent, click behavior
• Data collected through cookies and similar technologies (see Section 5 for details)

We use the collected information for the following purposes:

• Processing your purchasing agent tasks and providing related services
• Verifying account identity and ensuring account security
• Processing payments and sending order confirmation notifications
• Providing customer support and after-sales service
• Sending important service notifications (such as order status updates)
• Sending promotional and marketing information with your consent
• Analyzing and improving the quality of our services
• Complying with legal and regulatory requirements

We commit: We will not use your personal information for purposes not described in this policy. If the purpose of use needs to change, we will notify you in advance and obtain your consent.

We will not sell, rent, or commercially transfer your personal information to third parties in any way. Information may be shared in the following circumstances:

3.1 Service Providers: To fulfill purchasing agent services, we may share necessary information with the following partners:

• Logistics and courier companies (shipping address, contact details)
• Payment processing platforms (only information required for payment verification is shared)
• Customer service system providers

3.2 Legal Requirements: We may be required to disclose your information if mandated by laws, regulations, government orders, or judicial proceedings.

3.3 Business Transfers: If PAC Global undergoes a merger, acquisition, or asset transfer, your information may be transferred as a business asset. We will notify you in advance in such cases.

We implement industry-standard security measures to protect your personal information:

• Site-wide HTTPS encrypted transmission to protect data security during transfer
• Passwords are encrypted and stored using bcrypt algorithm; we cannot read your plaintext password
• Regular security audits and vulnerability scanning
• Strict employee access controls to minimize data access scope
• Payment data is processed in compliance with PCI DSS standards

Although we have implemented reasonable security measures, no method of internet transmission is 100% secure. We recommend that you:

• Use strong passwords and change them regularly
• Enable two-factor authentication (2FA)
• Do not save login sessions on public devices

We use cookies and similar technologies to improve your experience:

Essential Cookies: Maintain basic website functionality (login status, shopping cart, etc.) and cannot be disabled.

Functional Cookies: Remember your preference settings (language, currency, etc.) and can be optionally disabled.

Analytics Cookies: Collect anonymous usage data to improve services and can be optionally disabled.

You can manage cookies through your browser settings, but disabling certain cookies may affect website functionality. For more details, please refer to our Cookie Policy Page.

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal information we hold about you
• Right of Rectification: You may request correction of inaccurate or incomplete personal information
• Right of Erasure: Under certain circumstances, you may request deletion of your personal information
• Right to Restrict Processing: Under certain circumstances, you may request restriction of processing of your information
• Right to Data Portability: You may request to receive your data in a structured format
• Right to Object: You may object to the use of your data for direct marketing purposes

To exercise any of the above rights, please send an email to privacy@pacglobal.com, and we will respond within 30 business days.

We retain your personal data according to the following principles:

• Account information: Retained for 30 days after you voluntarily close your account, then permanently deleted
• Order records: Retained for 7 years as required by law (for tax and financial compliance)
• Communication records: Retained for 2 years for dispute resolution
• Anonymized analytics data: May be retained indefinitely

PAC Global's services are not intended for minors under the age of 18. We do not knowingly collect personal information from minors.

If we discover that information from a minor has been collected without parental consent, we will immediately delete the relevant data and close the corresponding account. If you believe we may have collected information from a minor, please contact us immediately.

We may update this privacy policy from time to time. When significant changes occur, we will notify you through the following methods:

• Posting a change notice in a prominent location on the website
• Sending a notification email to your registered email address (for significant changes)
• Displaying the update date at the top of the page

By continuing to use our services after changes take effect, you are deemed to have accepted the updated privacy policy.

If you have any questions, comments, or complaints regarding this privacy policy, please contact our data protection team through the following channels:

• Email: privacy@pacglobal.com
• Online Support: Chat window in the bottom-right corner of the website (24/7)
• Company Address: PAC Global Holdings Ltd., Hong Kong Special Administrative Region

We commit to acknowledging receipt of your request within 5 business days and providing a formal response within 30 business days.